Wed May 20 '20 Announcement
almost 4 years ago
– Wed, May 20, 2020 at 05:42:16 PM
Hello Indivisible Backers,
All the Nintendo Switch codes have now been distributed through BackerKit, for both US and EU versions of the game!
You should have received an automated email from BackerKit with your codes. We know that US codes got sent last week and some of you didn’t receive the email notification, so we apologize for not posting an update here when they went up. We had hoped that the EU codes would arrive sooner so we could send out both US and EU at the same time, but they took a little longer than expected. We're sorry if you weren't aware of the codes being available for the US until now.
As a reminder, we posted in our last update that the deadline to change your address for physical copies of the game was May 10th. Unfortunately, any address changes made now are not guaranteed to happen.
Thank you again for your continued support of Indivisible, and we hope you’re enjoying the game!
Wed Apr 29 '20 Announcement
almost 4 years ago
– Wed, Apr 29, 2020 at 07:59:00 PM
Hello Indivisible Backers,
Indivisible is now available for Nintendo Switch!
We’re so excited to finally be able to say that, and we thank you SO much for your patience. We know how hard it’s been to wait so long, so we’re glad to finally share the game with you on Switch. The launch has been bumpier than we’d hoped, so we want to address a few questions that we know you have.
When is the physical version for backers coming and what if I need to change my address?
Due to the global pandemic we're all currently facing, shipments of Indivisible’s physical versions are delayed. This means we can't give you exact dates for when you should expect your copy, but we know it will be in roughly 1 to 2 months. As with everything else, once we have more information on the timing, we'll be sure to let you know.
If you've moved or need to change your address from what is currently in BackerKit, you can contact us and send us your updated address by May 10th.
Additionally, there are some backers whose addresses are PO Boxes or have Asian language characters, which we can't ship to. Please give us a Non-PO box address, or update your Asian Language address with the English equivalent. We'll be reaching out to those backers directly to update their shipping address, but if we don't hear from you by May 10th, we'll have to cancel the shipment of the items, unfortunately.
You can contact us at [email protected] to confirm your address changes. Please keep in mind we may not be able to respond right away, but will do our best to reply as quickly as possible.
Now, let's clear the air.
The Switch launch yesterday was a surprise to all of us, including 505 Games. They’ve shared some more insight into this here. The game was approved and planned to release on April 28, but 505 wanted to try to time the release with Day 1 patch in early May, and they neglected to change the launch date in the release tool. As a result the approved code went live on the 28th as previously planned.
Co-op and New Game+ were not going to be part of the original Switch launch, and was something that was communicated to Lab Zero in advance.
What's up with backer codes?
505 Games is trying to expedite the code shipments. They’ve shared some guidance and expectations on when codes will be sent out, so please give it a read if you have not already. You can find it here.
We are truly sorry for how this early release affects our loyal backers!
We know that you should have received your codes for the game sooner, especially because you supported and believed in the game from the very beginning, so please know that telling you this doesn’t come easy.
When is the Day One patch coming?
The Day One patch release is in a similar situation to the backer codes. As mentioned above, the Switch version was pivoted for an early May release, the Day One patch was scheduled to be finished shortly before.
All that said, we strongly encourage you to buy Indivisible on your favorite platform, as it's finally out on all the platforms so everyone can enjoy it.
We’ve had a couple of bumps, but we hope it doesn’t discourage fans from continuing to support us or the game.
We hope you enjoy Indivisible on whatever platform you play it on, and we want to again thank all of our dedicated fans and backers for their continued support.
Thank you,
Francesca Esquenazi
CEO
Lab Zero Games
Mon Mar 30 '20 Announcement
about 4 years ago
– Mon, Mar 30, 2020 at 03:27:34 PM
Hello Backers!
We realize it's been a while since our last update, so thanks for your patience with us as we've all been working on cool, new content to add to the game. A lot has been going on lately, so while we're all hunkered down and staying safe, we have a few updates for you!
New Game+ and Couch Co-Op coming to Indivisible!
We're excited to share that we'll be updating the game soon with a couple of features we've wanted to add to the game for a while, which are New Game+ and Couch Co-Op!
We'll have a longer blog post with all the details about these coming in the next few days, so keep an eye out for that.
Nintendo Switch and Physical PC
We know you're all eager to hear when the Switch version of Indivisible will be coming out and we promise we'll be able to give you a release date very soon. The timeline for both the Switch and Physical PC versions are affected by the outbreak of COVID-19, but don't you worry: when they’re ready, expect the Indivisible experience to be even more amazing than before!
We also wanted to let you know the Nintendo Switch version is running smoothly at well over 30FPS! Taking your adventure on the go and playing together with your friends will have the great quality you want and expect!
Missing Backer Rewards
While many of you have gotten your physical rewards, there are still a few of you out there who have not received your packages, or packages that were sent to an outdated address.
In order to better resolve this, 505 has offered its customer support services to ensure you can get them! They will have a response time of about 3 business days for any inquiries. If you still are having issues with your orders, please feel free to reach out to them directly at https://support.505games.com
We appreciate every single one of you.
Thank you for all your support and stay strong!
Mon Oct 21 '19 Announcement
over 4 years ago
– Mon, Oct 21, 2019 at 04:24:52 PM
Hey Backers!!!
IT HAPPENED! INDIVISIBLE IS FINALLY OUT!!!
We’re so excited to finally share the full game with the world, and especially with our backers, who have been cheering us on since the beginning. It’s because of you that we were able to make it to the finish line.
But we’re not quite finished! There’s more content coming your way, as well as updates and fixes to various issues that have come up. We highlight some of that in this post, so read on!
Patches with updates and fixes!
We’ve released a few updates for the game that address some bugs and crashes, as well as a big update to keyboard controls for those of you who prefer to play that way. PlayStation 4, Xbox One, and Steam have all received updates, and there are further patches in the pipeline to fix up some other issues!
For a good run-down of the various updates and fixes we’ve made, you can read the patch notes here.
We'd also like to take a moment to thank anyone who's brought bugs to our attention! We really appreciate it, and will keep working to address as many issues as we can. Please don't hesitate to contact us on any of our various social media channels to alert us to any issues you encounter while playing!
Backers, check your BackerKit page!
Not sure where to find your DLC codes? Log into your BackerKit page! That’s where all of your bonus digital content codes reside. You should’ve also received an email notifying you about them, but if that’s not showing up, BackerKit is the place to go!
If you’re not seeing the codes you were expecting, please send us an email at [email protected] and we’ll get back to you as soon as we can!
Physical Backer Rewards Updates!
Many of you have already received your physical rewards, but for those of you who haven’t and are wondering where things are, here’s an update:
If you haven’t received anything at all yet, we’ll be getting tracking info to you soon! We’ve been having some difficulty inputting into BackerKit all of the tracking info we’ve been provided by the fulfillment center, but we’re working hard to get it all in.
If there’s been a mistake in fulfillment — late address changes, return-to-sender cases, etc — we’ll do our best to resolve the issue once all of the initial shipments have gone out.
There have been some cases where shipments require some extra missing information like phone numbers or unit numbers, and we’ve been reaching out to those recipients directly. So if you haven’t received anything yet, keep an eye on your email inbox!
Steam pre-order bonus DLC now granted to ALL purchases until further notice!
In order to fix the issue where pre-order DLC wasn’t being properly granted to Steam users who pre-ordered the game, we made it so that anyone who owns or buys the game gets it, whether pre-ordered or not. This will get updated soon so that it doesn’t automatically grant the pre-order bonus DLC to everyone, but until that time, owning or buying the game on Steam will give it to you permanently.
So if you know someone who’s on the fence about picking it up, tell them they can score some free bonus content if they jump on it now!
DLC codes for PS4 physical version backers
We messed up! There were supposed to be DLC codes sent out to backers who opted for the physical PS4 version and that... didn’t happen. We sincerely apologize for the oversight.
We’ve already requested a set of codes from Sony and are waiting for them to come in. They’ll be distributed to you through BackerKit as soon as they arrive!
Switch Update - STILL Coming Soon!
The Nintendo Switch version is still in progress, but there aren’t any meaningful updates since we mentioned it in our previous update. It’s taking a little longer than we hoped, but with all of the fixes and improvements we’re making to the game as the port progresses, we know it’s going to be EXTRA solid when it finally lands!
We appreciate your patience, and we’ll update you as soon as there’s news!
Follow us on social media here: Twitter -- Facebook -- Discord
Mon Oct 7 '19 Announcement
over 4 years ago
– Mon, Oct 07, 2019 at 03:07:02 PM
Hello, Indivisible Backers!
Indivisible is finally coming tomorrow - on October 8th, 2019!
We're so grateful to all of you for believing in this project and our team from the very beginning.
You’ve helped bring this game to life, and we're so excited to finally share our hard work with you.
Day One Patch - Incoming
In the past several weeks, we've been working tirelessly polishing the game as much as possible before it finally lands in your hands. This includes things like design balancing, fixing bugs, performance optimization, and more. We'll be providing a patch with these improvements to the game at launch. Players on PC and PS4 can expect to receive this update on launch day. A patch for Xbox One is currently in submissions and will be delivered to players as soon as possible. We urge you to install the day one patch in order to have the best experience.
Backer Rewards - On their way
We've begun shipping out physical backer rewards and will continue to do so throughout the next week. We're aiming for backers to receive them before or on October 8th, but please understand that delays are always possible with different carriers.
The Ajna/Heruka statue, for those who backed at tiers including it, will not be shipping out just yet. As the most complex backer reward, it’s taken a little longer to create than the others. Rest assured that it’s in production and will be sent your way as soon as it’s ready.
Address and Platform Changes - Locked
Address changes are officially locked and can no longer be changed, as packages have begun shipping out. If you’ve moved and couldn't change your address in time, you'll receive a tracking number and can contact the carrier to have the package rerouted to your new address. If that's not possible and the package is returned to sender, we'll work with you to get it resolved as quickly as we can.
Switch Update - Coming Soon
The Nintendo Switch version is still being developed, and we'll have more info to share with you in a future update. The Switch version of Indivisible was only added partway through development, and it’s taking a little longer than we hoped. We're just as eager to release it as you are to play it though, so you’ll know more about it soon.
Antoine and Sangmu - Delayed
Unfortunately, we weren't able to fully implement Antoine and Sangmu in the game in time for release. However, they will be joining the game in an upcoming patch!
The main reason we've delayed including them at launch is because both their gameplay and design mechanics were much more complex than others, and will require more time and polish for them to be ready. The decision to delay them is heartbreaking for us, but we hope you understand we've done this in our commitment to quality.
We look forward to hearing all your thoughts about the game when it's out. You can reach us on social media here:
https://twitter.com/IndivisibleRPG
https://www.facebook.com/IndivisibleRPG/
https://discordapp.com/invite/indivisible
Thanks so much for your support, and please enjoy the game very soon!
